Shipping Policy

Processing Time

All orders are made to order and typically enter production within 1–3 business days after being placed (Monday–Friday, excluding public holidays). Once your order has been produced and shipped, you'll receive a confirmation email with tracking information.

Please note that embroidered products, such as caps, may require additional production time during peak periods.

Estimated Delivery Times

• Europe: 4–8 business days
• United States & Canada: 5–10 business days
• Rest of the World: 7–15 business days

Delivery times are estimates and may vary depending on local postal services, customs processing, and seasonal demand.

Express shipping may be available at checkout for selected destinations.

Shipping Rates

Shipping rates are calculated at checkout based on your destination and the products in your order. Free standard shipping is available on orders over €45.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Lost, Delayed, or Damaged Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at support@the12thplayer.store and we'll be happy to investigate and assist you.

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the issue so we can help resolve it as quickly as possible.