Shipping Policy

Processing Time

All orders are processed and dispatched within 48 hours of being placed (Monday–Friday, excluding public holidays). You'll receive a confirmation email with tracking details as soon as your order ships.

Delivery Times

• Europe: 5–7 business days
• United States & Canada: 6–9 business days
• Rest of the world: 7–14 business days

Express shipping is available at checkout for most regions.

Shipping Rates

Rates are calculated at checkout based on your destination and order weight. Free standard shipping is available on orders over €75.

Customs & Duties

International orders may be subject to import duties and taxes levied by the destination country. These are the responsibility of the recipient.

Lost or Delayed Orders

If your order hasn't arrived within the expected timeframe, contact us at support@the12thplayer.com and we'll investigate immediately.