Question 1

How does shipping work?

Accepted Answer

We ship worldwide. Orders are dispatched within 48 hours of being placed and tracked door-to-door.

Question 2

What sizes are available?

Accepted Answer

Apparel runs from XS to 3XL depending on the product. Check each product page for its full size range and a fit guide.

Question 3

Can I return or exchange?

Accepted Answer

Yes — unworn items can be returned or exchanged within 30 days of delivery. Email support@the12thplayer.store to start a return.

Question 4

When will my order arrive?

Accepted Answer

Standard delivery is 5–7 business days after dispatch. Express options are available at checkout for most regions.

Questions, answered.