Privacy Policy

Information We Collect

When you place an order or sign up to our newsletter, we collect your name, email, shipping address, and payment details. We also collect basic browsing data via cookies to improve site performance and personalize your experience.

How We Use Your Information

• To process and fulfill your orders
• To send order confirmations and shipping updates
• To respond to support requests
• To send marketing emails (only if you've opted in — unsubscribe anytime)
• To improve our products, site, and customer experience

Sharing Your Information

We share your data only with trusted partners required to deliver our service: payment processors, shipping carriers, and email providers. We never sell your personal data to third parties.

Cookies

We use essential cookies to operate the site and analytics cookies to understand how visitors interact with it. You can disable non-essential cookies in your browser settings at any time.

Your Rights (GDPR)

You have the right to access, correct, export, or delete your personal data. To exercise these rights, email privacy@the12thplayer.com.

Data Retention

We retain your order data for as long as required by tax and accounting laws. Marketing data is retained until you unsubscribe.

Contact

Questions about your privacy? Email privacy@the12thplayer.com.